Pro + Security Services

The Business Owner Dilemma:
We know the frustrations of hiring your own IT staff or using a call-center for IT support.
Working with small business owners, we see the problems all the time.
• Calling a call-center to get an automated response prompting you to push buttons for categories that don’t even fit your issue until you finally get to a live person.
• Waiting on hold until you talk to someone you can barely understand, then they read from a script to solve your problems. Often much time is wasted, nothing is solved, and business operations are left unattended. That costs money.
• Staffing in-house IT support is costly and unpredictable in addressing the broad spectrum of specialized areas that businesses rely upon for their operations. Can you cover all of them?

Don’t pay for a solution this inferior because we can be YOUR OWN IT DEPARTMENT.

PRO SERVICE + SECURITY PLAN
A full range of IT specialists that monitor, manage, and maintain your business IT, plus an advanced security package to protect your network and data.
We are confident that if you shop around you will find out why we have been in business for 22 years.

DESKTOP MANAGEMENT:
• Unlimited Remote Helpdesk • Remote-Ready Capability
• OS & 3rd Party Patch Management • Hardware & Process Status Monitoring
• Routine Anti-Virus Updates & Scans • Workstation Data Backup
• Resource Optimization • Preventative Maintenance
• Onsite Service* •

SERVER ADMINISTRATION:
• Unlimited Helpdesk Support • Managed Backup
• Patch Management • Server & Process Status Monitoring
• Network Administration • Onsite Service*
• Resource Optimization • Preventative Maintenance

NETWORK MANAGEMENT:
• Network Administration • Unlimited Remote Helpdesk Support
• Router Management • Onsite Service*

ADDITIONAL SERVICES:
• Exchange Hosting • Website Hosting
• Managed Email • Server Exchange Management

Our security package is a layered-defense data protection framework for 1) Information Security (The Network), and 2) Information Privacy (The Data), to secure data and IT infrastructure.
SECURITY SERVICES:
• Network Security Monitoring • Military-Grade Encryption
• Next Generation Firewalls • Gateway Anti-Malware

We set up a “security perimeter.” Intrusion Prevention System (IPS) and Firewall with application control, web-blocker, gateway anti-virus, spam-blocker, and more.
We set up security event monitoring with an Intrusion Detection System (IDS) for network devices, switches, routers, and firewalls that create logs of who, what, where, and when of any activity.

• Detects potential threats and vulnerabilities such as port scanning, probes, spoofing, and DOS.
• Detects unwanted manipulation of computer systems & data through deep-packet inspection.
• Detects data driven attacks on applications, host based attacks such as privilege escalation, unauthorized login & access to sensitive files, and Malware (viruses, Trojan horses, and worms)

ADVANTAGES: • RELIABLE IT SERVICES AT A FLAT MONTHLY RATE
• ADVANCED SECURITY PACKAGE
• SCALABLE TO THE EXACT NUMBER OF EMPLOYEES
• FULL RANGE OF IT SPECIALISTS
• UNLIMITED HELPDESK SUPPORT

Let us be your IT Department and you will see why we’ve been in business for 22 years.